Privacy Policy, Repair Warranty & Terms of Service
Welcome to GameStop™ Ethiopia & HENO'X TECH. LAB. (located at Addis Ababa, Megenagna, Metebaber Building 5th Floor, Office № 510'B). These policies govern all hardware sales, digital gift cards, shared accounts, game installations, and component-level repair services to ensure 100% transparency and trust for our players and commercial game lounges.
1. HENO'X TECH. LAB.™ Repair & Hardware Warranty Policy (#NoFixNoFee)
የጥገና እና የዋስትና ደንብ• Free Diagnostics & #NoFixNoFee Guarantee: Bench inspection and fault diagnostics at Office 510'B are free of charge. If our technicians determine that your console or controller cannot be repaired, you pay nothing.
• Component-Specific Repair Warranty: Every completed console or controller repair includes a digital warranty logged directly to your VIP Pass (`ACTIVE WARRANTIES` tracker in our portal). The warranty covers the exact component replaced or serviced (e.g., HDMI 2.1 port, Hall-Effect analog module, power supply, optical laser lens).
• Pre-Owned USA 🇺🇸 & Dubai 🇦🇪 Imported Consoles & Controllers: All pre-owned consoles (`PS5, PS4 Pro/Slim/Fat, Xbox One/Series, Switch, Quest VR`) and original controllers undergo extended testing at Office 510'B and include our standard workshop hardware warranty.
• Warranty Exclusions (ዋስትና የማይሸፍናቸው): Hardware and repair warranties are immediately void if the security warranty seal (`HENO'X TECH. LAB.`) is broken/removed, or if the device suffers power surge damage, liquid spills, physical drops/impact, cockroach/pest infestation, or unauthorized opening by third parties.
• Device Collection & 30-Day Storage Rule: Customers are notified via SMS/Telegram as soon as their repair or take-in order (`TKT-XXX`) is ready for pickup. Devices left unclaimed for more than 60 days after completion notice may incur storage fees or be liquidated to recover repair part costs.
2. Digital Gift Cards, Shared PSN Accounts & Game Installation Terms
ዲጂታል ካርዶች እና ጌም ጭነት• 24/7 Digital Gift Cards & Redeem Codes: All digital codes (`PSN Wallet, PlayStation Plus, Xbox Game Pass, Steam, Nintendo eShop, Apple iTunes, Google Play, V-Bucks, FC FUT Coins`) are 100% genuine and verified prior to dispatch. Because digital codes are single-use cryptographic tokens, all digital code sales are final and non-refundable once delivered via SMS, Telegram, or in person. Please confirm your account region (USA / UK / UAE) before ordering.
• Shared PSN Accounts (6-Month / 180-Day Warranty): Shared PlayStation 4 and PlayStation 5 game accounts purchased from GameStop™ Ethiopia include a 180-Day Access Warranty tracked automatically in your VIP Portal. Customers must strictly follow the provided console sign-in instructions. Changing the account email, password, 2FA settings, or sharing credentials with unauthorized consoles immediately voids the warranty without refund.
• Jailbreak & Offline Game Installations (`PS4 up to v13.52 / PS3 / Switch / VR`): For jailbroken consoles, we guarantee 100% working game installations at the time of handover. Customers must keep automatic system firmware updates disabled in console settings. Accidental online firmware updates performed by the user are not covered as free re-installations.
3. Physical QR VIP Pass & Tiptoes™ 10% Loyalty Points Policy
• Earning & Redeeming Tiptoes Points: Registered VIP Pass holders earn 10% back in Tiptoes Loyalty Points (`1 PT = 1 ETB value`) on eligible game installations, digital bundles, and workshop repairs logged at Office 510'B. Points can be redeemed toward future game loads and selected workshop services.Points have no cash-out monetary value.
• 180-Day Inactivity Expiry Rule: To keep our active member database fast, Tiptoes Loyalty Points remain active as long as you visit or log a transaction at least once every 180 days (6 months).
4. Customer Privacy, Cookies & Community Wall Policy
• Information We Collect: When you register for a VIP Pass, book a console repair, queue games, or submit a review on `games.net.et`, we collect only essential service details: your Name, Phone Number, optional Telegram Handle, and Console Storage/Repair footprint.
• How We Use Your Data: Your information is used strictly to track your active warranties, calculate your console drive storage, notify you when your repair/order is ready, and maintain your Tiptoes Loyalty Points balance. We never sell, rent, or share customer data with third-party marketers.
• Local Storage & Session Tokens: Our portal uses standard browser `localStorage` to remember your VIP Pass Tag and custom console drive presets on your personal device so you don't have to re-enter them on every visit. You can clear this anytime by tapping `EXIT` in the VIP Portal.
• Community Reviews & Photo Submissions: Reviews, gaming ideas, and setup photos submitted through our website are moderated by our admin team before public display to keep our community family-friendly and spam-free.
Questions About a Warranty or Order?
Visit us at Megenagna, Metebaber Building 5th Floor, Office 510'B or contact our support desk directly.